CONSUMER PROTECTION

“In fact, the law meets long-felt necessity of protecting the common man from such wrongs for which the remedy under ordinary law, for various reasons, has become illusory.” – Justice R.M. Sahai, on the Consumer Protection Act, 1986, in Lucknow Development Authority v. M.K. Gupta, (1994) 1 SCC 243

Consumer Protection Solutions & legal help

Consumers form the backbone of our country's financial system. With the advancement in technology and introduction of multitude of products and services, it is obvious that there would be cases where the companies and corporations engage in misleading claims, advertisements, sale of deficient products/goods and services, and unfair trade practices. At Lex Horizon, we provide expert representation and advice before Consumer Disputes Redressal Forums, Consumer Commissions, and Supreme Court of India.

Our Consumer Law Expertise

We represent clients before District Consumer Commissions, State Consumer Commissions, and the National Consumer Disputes Redressal Commission (NCDRC) in matters involving:

Deficiency in Services
Poor quality, negligence, or failure to deliver promised services — from housing projects to insurance claims.
Defective Goods
Faulty, unsafe, or substandard products that cause loss or harm.
Unfair Trade Practices & Misleading Advertisements
False claims, deceptive marketing, or hidden charges.
Housing & Real Estate Disputes
Delayed possession, construction defects, or non-compliance with promised amenities.
Insurance & Banking Complaints
Unjust claim rejections, policy misrepresentation, or fraudulent deductions.
E-Commerce & Digital Consumer Rights
Online fraud, delivery failures, or defective digital goods/services.

Our Process

Case Evaluation – We analyse your case facts and documents to determine the strongest legal strategy.
Filing of Complaint – Drafting and filing precise complaints before the appropriate Consumer Commission.
Representation & Advocacy – Assertive representation throughout hearings.
Relief Execution – Ensuring orders are implemented, and compensation or refunds are actually received.

Why Choose Lex Horizon for Consumer Disputes?

Focused Legal Expertise – Specialised in consumer litigation with a proven track record.
Strategic & Time-Efficient Approach – Minimising delays, maximising relief.
Client-Centric Advocacy – Transparent communication and personalised legal advice.
Nationwide Representation – We handle matters across India before all Consumer Commissions.